We want you to be happy with your Gold IPTV, part of UK IPTV Subscription subscription. This policy explains when refunds apply.

30-day guarantee

If the service does not work as described and our support team is unable to resolve the issue within a reasonable time, you can request a refund within 30 days of activation.

What is not covered

Refunds do not apply where the service is working correctly and the issue is caused by your own internet connection, device, or misuse of the credentials (e.g. sharing them beyond personal use).

How to request a refund

Contact us via WhatsApp or support@gold-iptv.com with your order details and a description of the issue. We aim to respond within 24 hours.